Clear division of work
What stays with your team and what comes to us is documented up front, not negotiated later.
Modern Workplace Services
Co-Managed IT Services That Support Your Team, Not Replace It
Your IT team keeps the decisions. We take on the daily workload underneath them: the tickets, the patching, the monitoring at 2 a.m. The line between the two is written down before we start.
Trusted by global brands
Features
Features and Capabilities of Co-Managed IT Services
Co-managed IT only works if the boundary is clear from day one. Here's how the model actually splits the work, what stays with your internal team, what moves to us, and how that division gets documented before anything starts.
Extra capacity, not a takeover
We add hands to your team. Governance and architecture stay exactly where they are.
Tier 1 and Tier 2 coverage
Routine and escalated tickets get handled without landing on your senior people first.
Round-the-clock monitoring
Someone is watching at night and on weekends, so problems don't wait for Monday.
Full dashboard access
You see what we did, when, and why. No monthly summary you have to take on faith.
Flexible scope
The engagement grows or shrinks as your team's capacity changes.
Other offerings
Co-Managed IT Services Offerings
Once scope is agreed, the day-to-day work follows a defined pattern: tickets get triaged, alerts get monitored around the clock, and licenses get kept in check. Here's exactly what's included once you bring us in.
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Help desk support
Tier 1 and Tier 2 tickets handled by us, with escalation paths your team has approved.
24/7 NOC and SOC monitoring
Network and security alerts watched around the clock, with defined response steps.
Patch and update management
Scheduled, tested, and reported, instead of done whenever there's time.
Microsoft 365 administration
Day-to-day tenant upkeep, from user setup to license changes.
Security operations support
Defender alerts triaged and escalated to your team when a decision is needed.
Reporting and reviews
Regular reviews so your team always knows where things stand.
Why XDuce
Why Choose XDuce + DEV IT for Co-Managed IT Services
Co-managed IT only works when you trust the partner beside you. XDuce and DEV IT put the boundaries in writing and bring the depth to cover overnight and weekend work, while your team keeps every decision.
Strategy and delivery under one roof
XDuce guides direction and governance while DEV IT runs daily operations, so there’s no gap between the plan and the 2 a.m. alert.
Your IT team stays in charge
Decisions, architecture, and governance remain yours. The split of work is written down first, and the dashboard shows you everything we do.
Recognized by Microsoft
The alliance sits in Microsoft’s Modern Work category, the specialty behind running Microsoft 365 day to day.
Controls you can verify
Delivery follows CMMI Level 5 and ISO 27001, so how we handle your tickets, alerts, and access can be checked, not just promised.
Depth for nights and weekends
With over 1,500 engineers and 4,000 projects across the alliance, round-the-clock monitoring never rests on one or two people.
A company with a track record
DEV IT has operated since 1997 and trades on the BSE and NSE, so you’re working with a long-standing company that reports publicly.
Have questions?
Find the Right Answer Now
A model where an outside partner adds capacity to your internal IT team instead of replacing it. Your team keeps governance and strategy, we handle defined operational work like support tickets and monitoring, documented clearly from the start.
No, that's the point of the model. Your team stays in charge of decisions and direction. We take on the repetitive operational work that's been eating their time, not the judgment calls that actually shape how things run.
Usually the repetitive ones: frontline tickets, routine patching, and overnight monitoring. They eat hours without needing your team's judgment, which makes them the easiest place to start before expanding scope further.
All of it. Full dashboard and reporting access, so every action is visible as it happens, not summarized in a monthly email you have to take on faith. Nothing we do stays hidden from your side.
Yes. Scope can grow or shrink as your team's needs change, whether that's taking on more operational work during a busy stretch or pulling things back in-house once your team has the capacity again.